Warranty

12-Month Limited Warranty

Eligible products purchased from Hiboy Bike are covered by a 12-month limited warranty subject to the conditions below. Keep your order confirmation or other proof of purchase.

Making a warranty request

Contact Info@hiboybike.fr with the order number, exact product model, serial number when available, a clear description of the issue, and photographs or video where relevant. Do not send a product or component before receiving instructions.

What the warranty is intended to cover

The warranty is intended for eligible faults in materials or workmanship that arise during normal use within the applicable coverage period. The available remedy depends on the product, affected component, diagnosis, parts availability, and circumstances of the claim.

Common exclusions

Coverage does not normally extend to ordinary wear, consumable items where wear is expected, accidental damage, misuse, neglect, unauthorized modification or repair, improper charging or storage, damage caused by unsuitable accessories, or water exposure beyond the product's stated rating.

Diagnosis and evidence

Hiboy Bike may request troubleshooting steps, photographs, video, serial information, or other reasonable evidence to evaluate a claim before a remedy is confirmed.

Repairs, parts, replacement, or other remedy

Depending on the verified issue, support may involve troubleshooting, a replacement part, repair instructions, product service, replacement, or another appropriate resolution. Availability can vary by product and component.

Contact

Hiboy Bike · Sole proprietorship
285 Route des Creuses, 74600 Annecy, France
Info@hiboybike.fr