Shipping Policy

Shipping Policy

Shipping availability, charges, delivery estimates, and available services can depend on destination, product, stock location, and order conditions. The information shown during checkout is the applicable shipping information for the order being placed.

Order processing

Orders may require processing and verification before dispatch. Delivery estimates are estimates rather than guaranteed arrival dates and can be affected by carriers, destination conditions, holidays, weather, address issues, or other events outside the store's direct control.

Tracking

When tracking is available, customers should use the tracking information associated with the order. Carrier scans can take time to update after a shipment is created or handed over.

Delivery address

Customers should check the delivery address carefully before completing checkout. If an address problem is discovered after an order is placed, contact Hiboy Bike as soon as possible; a change cannot be guaranteed after processing or dispatch has started.

Delivery issues

For a delayed, damaged, missing, or incorrectly delivered order, contact Info@hiboybike.fr with the order number and relevant delivery information.

Business contact address

Hiboy Bike · Sole proprietorship
285 Route des Creuses, 74600 Annecy, France

This business contact address should not be used as a return address unless Hiboy Bike has specifically provided it for an authorized return.